• Global Customer Service Representative

    Job Locations US-SC-North Charleston
    Job ID
    # of Openings
    Supply Chain/Logistics
  • Overview

    Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.  


    At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner. 


    Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.  

    We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us. 


    Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

    How you will impact Ingevity

    • Ensure timely and accurate communication with customers including answering customer inquiries, providing price quotes, addressing concerns and offering optimal logistic solutions.
    • Receive complaints from customers and/or sales; enters the complaint into the system; receives approval of complaint findings from customer.
    • Serve as the central liaison for a region of the world.
    • Understand business/division objective; develop work objectives to align with business objectives
    • Dedicated to meeting the expectations and requirements of internal and external customers
    • Act in accordance with ISO documented procedures 
    • Order management from order entry to delivery at destination
    • Coordinate of order requirements with SCD operations, sales and corporate personnel
    • Evaluate current methods of shipment, investigation of alternatives and optimization of logistics and cost control
    • Must have strong verbal and written communication skills
    • Must be well organized and possess the ability to perform in a multitasking, fast pace environment
    • Manage relationships with internal /external freight providers. 
    • Assist with A/R collections efforts
    • Contribute to achieving SCD goals related to Inventory Control, Accounts Receivable and On-time delivery requirements
    • Maintain Customer Master Data in SAP R/3
    • Knowledge of export/import documentation in compliance with IMDG, Responsible Care, EAR and US CBP regulations is a plus 
    • Participate in all internal and external audits pertaining to ISO requirements, SOX, C-TPAT Validation, etc.

    What you need to succeed

    • BS/BA Degree or equivalent experience
    • 3 to 5 years of Customer Service experience in manufacturing/industrial environment
    • Good understanding of Export Administration Regulations (EAR), US Customs and Border Protection (CBP) regulations, INCO Terms 2010, Harmonized Tariffs, IMDG and NAFTA requirements
    • Familiarity with standard concepts, practices, and procedures with respect to Import/Export activity
    • Proficiency in SAP R/3 (Sales & Distribution Module) preferred.
    • Proficiency in all Microsoft applications
    • Ability to multitask, think analytically, successfully manage change and communicate effectively
    • Act as an agent for change and continuous improvement.
    • Works well under pressure – possesses the ability to handle multiple tasks.
    • Language
    • This position is not eligible for employment sponsorship.

    About us

    Ingevity provides specialty chemicals and high-performance carbon materials and technologies that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions. Through a team of experienced people, Ingevity develops, manufactures and brings to market products and processes that purify, protect and enhance the world around us. 
    With about 1,500 employees worldwide, we operate in 13 countries and serve customers in more than 100 nations. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work.  
    Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. 


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