• IT Field Services Analyst

    Job Locations US-AR-Crossett
    Job ID
    # of Openings
    Information Technology
  • Overview

    Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.


    At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.


    Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.

    We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us.


    Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

    How you will impact Ingevity

    As a member of Ingevity's Enterprise Field Services Team, you will be responsible for end user application & hardware support including PC workstations, printers/drivers, basic network & wireless troubleshooting, RF scanner support, server support and level II-III complexity resolution of trouble tickets while operating in a 24x7 office and manufacturing environment. In addition, you will provide advanced desk-side support, interfacing with a diverse user community and a variety of office, laboratory, and production equipment & personnel. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure. As a member of the Field Services Team, you will provide hands-on support for Microsoft Windows operating systems, Microsoft Active Directory, smart phones and wired/wireless network solutions.


    • Work in an ITIL-compliant Change Management environment, maintaining both personal and team SLA compliance.
    • May coach and direct others during short projects.
    • Participate in technology field trials.
    • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.
    • Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical infrastructure components.
    • Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
    • Remotely support projects that affect work sites in multiple cities and countries.
    • Develop and maintain credible and effective working relationships with plant management, engineering, maintenance and IT personnel in a way that demonstrates an understanding of business problems, IT strategies, issues, and priorities.
    • Work with local site resources to understand requirements and needs and work with IT Operations and Infrastructure to develop solutions.
    • Install and configure complex, third-party, networked, and site-specific applications.
    • Work primarily with technology assets including: single-user & networked desktop & laptop clients; network printers; network servers; switches & cabling; process control clients; small databases; smart phones and other technology assets.
    • Act as primary contact for critical local niche apps that are required to operate the business.
    • Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
    • Attend all scheduled safety, business and production meeting for supported site.
    • Ability to fill multiple roles simultaneously.

    What you need to succeed

    • The ideal candidate will have a Bachelor’s Degree in Information Technology, Computer Science or related field or a minimum of five years of experience supporting end users, computers, software, networks and printers; strong IT/Help Desk/Networking skills; Technical certification, bachelor's degree or military experience is preferred.
    • Exceptional customer service skills required; ability to work with employees at all levels and communicate effectively.
    • Advanced experience configuring and troubleshooting personal computers including all aspects of hardware and software support in a multi operating system environment is a must.
    • Coordinate the needs of in-house IT experts and remote employees, vendors and contractors.
    • Experience working in a complex manufacturing environment is highly preferred.
    • Must be able to work and function with high availability while providing 24x7 on-call coverage and respond on-site within thirty minutes.
    • Able to work in a team environment and direct/support team members in resolution of issues; effective problem-solving skills.
    • Lead teams, activities and provide project leadership.
    • Overnight/extended Travel may be required up to 25%.
    • Identify projects that are designed to either add functionality required by the company or to address ongoing network failure issues.
    • Analyze the current network structure and submit comprehensive reports on how to make the network more efficient.
    • Develop methods and tools to be used to test and implement new LAN/WAN equipment.
    • Must be able to complete complex projects with minimal to no supervision.
    • Proven experience managing a large and complex network.
    • Strong safety record and a history of establishing safe work practices.

    About us

    Ingevity provides specialty chemicals and high-performance carbon materials and technologies that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions. Through a team of experienced people, Ingevity develops, manufactures and brings to market products and processes that purify, protect and enhance the world around us.
    With about 1,500 employees worldwide, we operate in 13 countries and serve customers in more than 100 nations. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work.
    Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.


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    The Ingevity Talent Community

    At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our team’s deep technical expertise and in-depth knowledge of our customers’ industries allow us to form meaningful partnerships. Together, we turn complex challenges into powerful possibilities!

    Connect with us to stay updated on our job opportunities. .

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    Take a few moments to tell us about yourself and we’ll be in touch!