Ingevity

Sr. Technical Analyst, Field Services

US-SC-North Charleston
Job ID
2017-1775
# of Openings
1
Category
Information Technology

Overview

Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.

 

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.

 

Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.

We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us.

 

Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!

How you will impact Ingevity

As a member of Ingevity's Enterprise Infrastructure Services Group, you will be responsible for end user application & hardware support including PC workstations, printers/drivers, basic network & wireless troubleshooting, rf scanner support, server support and level II - III resolution of trouble tickets while operating in a 24x7 office and manufacturing environment. In addition, you will provide advanced desk-side support, interfacing with a diverse user community and a variety of office, laboratory, and production equipment & personnel. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure. As a member of the Field Services Team, you will provide hands-on support for Microsoft Windows & Apple Macintosh operating systems, Microsoft Active Directory, smart phones and wired/wireless network solutions.

 

  • Work in an ITIL-compliant Change Management environment, maintaining both personal and team SLA compliance
  • Contribute in a project environment – both locally-focused and enterprise-wide, and may direct others during short projects
  • Participate in technology field trials. Can include direct involvement with suppliers
  • Troubleshoot complex hardware and software problems and create innovative solutions
  • Generate innovative recommendations and initiate technology change requests
  • Participate in an on-call duty roster for 24x7 coverage as required by business unit operations
  • Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical infrastructure
  • Install common and standard software and hardware peripherals
  • Assist with end-user questions, problems, and training
  • Configure complex, third-party, networked, and site-specific applications
  • Work primarily with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smart phones and other technology assets
  • Act as primary contact for critical niche apps that are required to operate the business. Duties may include loading and configuring client software as well as testing and applying required patches

What you need to succeed

  • The ideal candidate will have strong IT/Help Desk/Networking skills; Technical Certification or a bachelor's degree is preferred; five years of experience supporting end users, computers, software, networks and printers
  • The ability to triage problems with a solution-oriented mindset to quickly determine a successful resolution
  • Advanced experience configuring and troubleshooting personal computers including all aspects of hardware and software support in a multi operating system environment is a must
  • Working knowledge of local area network computing, including Ethernet, Windows 7 & 10, Active Directory, Office 365, SAP and TCP/IP
  • Exceptional customer service skills required; ability to work with employees at all levels and communicate effectively
  • Experience supporting and troubleshooting Android and iOS devices
  • Demonstrated ability to analyze and resolve hardware and software problems that require in-depth troubleshooting skills to determine root cause
  • Ability to remove and replace defective internal computer and electronic parts to implement resolution for equipment failure
  • Advanced knowledge of Microsoft Windows and Office products including O365, Word, Excel, Access, and PowerPoint
  • Experience working in a complex manufacturing environment is highly preferred
  • Self-directed with the ability to excel in a limited supervision environment
  • Must be able to work and function with high availability while providing 24x7 on-call coverage and respond on-site within thirty minutes
  • Ability to lift, push and/or pull 50lbs

About us

Ingevity provides specialty chemicals and high-performance carbon materials and technologies that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks and automotive components that reduce gasoline vapor emissions. Through a team of experienced people, Ingevity develops, manufactures and brings to market products and processes that purify, protect and enhance the world around us.
 
With about 1,500 employees worldwide, we operate in 13 countries and serve customers in more than 100 nations. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work.
 
Ingevity is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled.

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The Ingevity Talent Community

At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our team’s deep technical expertise and in-depth knowledge of our customers’ industries allow us to form meaningful partnerships. Together, we turn complex challenges into powerful possibilities!

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